logo Return Home Frequently Asked Questions (FAQ)

Q.1 - How can customers book food for journeys?

Customers can log on to Zoopindia.com, enter their journey details, and our automated systems will list all the options for your selection. You may also call our call centre number 8010-80-2222, where our team members will be very happy to assist you.

Q.2 - How will a customer know that his order is booked?

At the successful booking of every order, an order ID is generated which is sent to your mobile number through an SMS. All registered customers are also sent an email for the same.

Q.3 - How will a customer know that his order is booked?

Food is delivered by the quality restaurants ZOOP has tied up with across India. For example – If your food is booked to be delivered at Bhopal, then the restaurant at Bhopal in our network will deliver that order to you, right at your seat.

Q.4 - Does a customer need to stand at the gate of the railway coach or step out on the platform to collect the order.

Just in case you are too excited to get your food, we advise all our customers to be still seated at their seat / birth only and not move out anywhere. Moreover, we feel it’s convenient too.

Q.5 - If the train is running late, then how will Zoop ensure timely deliveries?

Indian Railways have improved a lot, and are normally running on time, but in case of an unfortunate situation of a delay, we would pre-pone your order to a station before. This will try and ensure that even if the train is running late, your order is delivered to you around the expected delivery time only.

Q.6 - Can a customer cancel or change his order?

Nothings permanent in this world, and we completely understand that our customers can also feel like changing their journey plans or may get tempted to order something different. We allow our customers to cancel or change their order 2 hours before the previously decided delivery time upto 8pm on any working day. We advise you to please refer to our cancellation policy for details.

Q.7 - What if an order delivery fails?

We try hard that we don’t come across such situations given the commitment towards the job shown by our team and vendors, but still if such unfortunate situation occurs, then we would try and deliver the same at t he next available station.

Q.8 - What if an order delivery fails and there is no next available station?

In such a scenario we would refund the money taken from the customer and promise to compensate with a decent offer when the next time you allow us to serve. We advise you to please read the all the points of our ‘terms and conditions’ of our website for more details and better understanding.